Pan & Hearth

Privacy Policy

Pan & Hearth is operated by Veltrix Solutions LLC. This policy describes the information used when you browse our store, contact us or place an order.

Information you provide

We receive details you enter, such as your name, email, phone, billing and shipping addresses, order details, account information and customer care messages. Our contact form sends your message and email address to our customer care mailbox. Please keep sensitive financial information out of messages.

How information is used

We use these details to process and support orders, arrange delivery, maintain accounts, respond to questions, handle returns and meet recordkeeping obligations. Technical information, such as IP addresses, browser details and server logs, helps keep the store working and protect it from abuse.

Service providers and disclosures

Information needed to operate the store may be handled by hosting, email, delivery and transaction service providers, acting for those purposes. We may disclose information when required by law or to protect the store and its customers. We do not trade customer details for payment or use them for targeted advertising across unrelated websites.

Cookies and your choice

Necessary cookies support the shopping bag, checkout, account login and security. They may be created as you use those features. A cookie named cookie_ph_choice and a matching local storage entry remember your preference for up to one year. The store currently runs no optional analytics or advertising scripts. Accept and Decline both leave essential shopping functions available; neither choice adds tracking scripts. Use Cookie Settings in the footer to reopen the choice panel. Clearing browser storage removes the saved choice.

Retention and protection

Order records are retained as needed for service, accounting and legal obligations. Customer messages are kept for customer care and recordkeeping needs. We use appropriate technical and organizational safeguards, while recognizing that no online system can promise complete security.

Your information and choices

You can ask us to review, correct or delete personal information, subject to records we need to retain. To make a request, write to [email protected]. We may need to confirm your identity before changing or releasing records. The store is intended for adult shoppers and does not knowingly collect personal information from children under 13.

Contact and updates

Questions may be directed to Veltrix Solutions LLC, 1455 Lakeside Estates Dr #1204, Houston, TX 77042; [email protected]; (718) 314-4385. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. We will post changes to this policy on this page.